Refund policy
Last updated: May 28, 2026
All pieces that are marked as Final Sale or purchased at a discount, including those purchased using a discount code, are FINAL SALE. They cannot be returned or exchanged.
Items Eligible for Return or Exchange
Most items purchased on 121further.com are eligible for return provided that they are shipped back to 121 Further within 14 days of the item's original delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of any scents, stains, or makeup marks. All tags must be affixed and original packaging included.
The following items are not eligible for returns or exchanges:
- Gift cards
- Sale items or items purchased with a discount
- Items marked as "Final Sale"
- Swimwear bottoms and one-pieces for hygiene reasons
Returns are accepted at the sole discretion of 121 Further. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or packaging replacement.
Domestic Return and Exchange Process
To initiate a return or exchange, please visit our Returns Center or email us at support@121further.com.
Returns: Following inspection and acceptance of your return, you will receive confirmation via email that a refund has been issued. For domestic returns, we deduct $10 from your refund total to cover the cost of return shipping. Customers will not receive refunds for the cost of shipping their original order to their delivery address.
If you do not see a refund applied to your original form of payment within 7 business days from processing of your return, we recommend reaching out to your bank or credit card company for further assistance.
Exchanges: Following inspection and acceptance of the item you are exchanging, you will receive confirmation via email that your new item has shipped out.
Contact
For any questions regarding returns or exchanges, please contact us at support@121further.com.